Returns & Refunds

If for any reason you are not satisfied with any purchases you make from Tassie African, simply contact us within 14 days to arrange a refund or replacement (less shipping charges).

Goods damaged in transit

If your purchase is damaged in transit we can send you a "no charge" replacement, freight free.

How to make a return

Please contact us directly using the “Contact Us” page, or by phoning us on 0415 351 687 to discuss your return.

Tassie African Account

Sign up or log in to your Tassie African account to view your order history.

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All orders will be processed as quickly as possible and will be delivered by Tassie African, Australia Post or Fastway couriers.

Delivery fees will be calculated on checkout.

Tasmania: $7.95 for up to 20kg; $12 for over 20kg.

Mainland States: $7.95 for up to 1kg; $12 for 1-3kg; $15 for 3-5kg; $20 for 5-10kg; $25 for over 10kg

Please contact us for any special delivery requests or to arrange to browse and collect. As we don't have a shop front, if you would like to visit the warehouse in Lower Wilmot, this is by appointment only and cash payment only.

Please contact us before filling your shopping cart if you would prefer to pay by direct bank transfer.